Privacy Policy

Privacy Policy - Modian Luxury

At Modian Luxury, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.modianluxury.com, make a purchase, or interact with our services. This policy complies with applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Last updated: September 9, 2025

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to fulfill your orders. The types of information we collect include:

Personal Information

  • Contact Details: Name, email address, phone number, and shipping/billing address provided when you place an order, create an account, or contact us.
  • Payment Information: Credit/debit card details or other payment information processed securely through our payment gateway (e.g., Shopify Payments, PayPal). We do not store full payment details.
  • Account Information: Username, password, and order history if you create an account on our website.
  • Customer Support Interactions: Information shared via email, phone, or live chat (e.g., inquiries about orders or returns).

Non-Personal Information

  • Browsing Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and similar technologies.
  • Analytics Data: Aggregated data about how you interact with our website, such as products viewed or time spent on pages, collected through tools like Google Analytics.

Information from Third Parties

  • Data from social media platforms or marketing partners if you interact with our ads or promotions (e.g., via Facebook or Instagram).

2. How We Use Your Information

We use your information to:

  • Process Orders: Fulfill and ship your jewelry purchases, including sending order confirmations and tracking information.
  • Provide Customer Support: Respond to inquiries, process returns, and assist with issues like sizing or customization.
  • Improve Our Services: Analyze website usage to enhance user experience, product offerings, and site performance.
  • Marketing and Promotions: Send you promotional emails, newsletters, or personalized offers (you can opt out at any time).
  • Legal Compliance: Comply with applicable laws, such as tax reporting or fraud prevention.

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

  • Service Providers: Payment processors (e.g., Shopify Payments, PayPal), shipping carriers (e.g., USPS, DHL), and marketing platforms (e.g., Mailchimp) to process orders, deliver products, or send communications.
  • Analytics Providers: Tools like Google Analytics to understand website usage and improve our services.
  • Legal Requirements: If required by law, such as responding to a subpoena or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of Modian Luxury, your data may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for website functionality, such as maintaining your cart or login session.
  • Performance Cookies: Track website usage to improve performance and user experience.
  • Marketing Cookies: Deliver personalized ads based on your browsing behavior.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool (available for EU visitors per GDPR requirements). Disabling cookies may affect website functionality.

5. Your Rights (USA and EU)

Depending on your location, you have the following rights regarding your personal data:

EU Residents (GDPR)

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we process your data in certain cases.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing for marketing or other purposes.
  • Withdraw Consent: Opt out of data processing where consent is the basis.

USA Residents (CCPA, if applicable)

  • Know: Request details about the personal information we collect, use, or share.
  • Delete: Request deletion of your personal information, subject to exceptions.
  • Opt-Out: Opt out of the sale of your personal information (note: we do not sell your data).

To exercise these rights, contact us at support@modianluxury.com. We will respond within 30 days (or 45 days for CCPA requests, if additional time is needed).

6. Data Security

We use industry-standard security measures, such as SSL encryption and secure payment gateways, to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security. Please notify us immediately at support@modianluxury.com if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., to process orders, provide customer support, or comply with legal obligations). For example:

  • Order data is retained for 7 years to comply with tax and accounting laws.
  • Account information is kept until you request deletion or your account becomes inactive.
  • Anonymized analytics data may be retained indefinitely.

8. International Data Transfers (USA and EU)

For EU customers, your data may be transferred to and processed in the USA, where our servers and some service providers are located. We ensure compliance with GDPR through Standard Contractual Clauses or other safeguards to protect your data during international transfers.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our services are not directed to individuals under 16 (or 13 in the USA). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to have it removed.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. For significant changes, we may notify you via email or a website notice.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact our team:

  • Email: support@modianluxury.com
  • Phone: +1 4724862266
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST for USA, CET for EU)

For EU customers, our Data Protection Officer can be reached at support@modianluxury.com.

Thank you for trusting Modian Luxury with your personal information. We’re committed to protecting your privacy while delivering a luxurious shopping experience!