Customer Service

Customer Service - Modian Luxury

At Modian Luxury, we’re dedicated to making your jewelry shopping experience exceptional. Whether you have questions about our products, need help with an order, or require assistance with returns or repairs, our team is here to assist you every step of the way.

How to Reach Us

We’re available to answer your questions and provide support through multiple channels:

  • Email: support@modianluxury.com
    Expect a response within 24–48 hours during business hours.
  • Phone: +1 4724862266
    Call us for immediate assistance.
  • Business Hours:
    • USA: Monday–Friday, 9:00 AM–5:00 PM (EST)
    • EU: Monday–Friday, 9:00 AM–5:00 PM (CET)
  • Live Chat: Available on our website www.modianluxury.com during business hours. Look for the chat icon in the bottom right corner.

Our Commitment to You

  • Personalized Support: Our team is knowledgeable about our luxury jewelry collection and ready to assist with sizing, customization, or product inquiries.
  • Fast Responses: We aim to resolve your inquiries quickly and efficiently.
  • Customer Satisfaction: Your happiness is our priority, from browsing our collection to receiving your beautifully crafted jewelry.

Common Inquiries

Here are some of the ways we can assist you:

1. Order Assistance

  • Track your order status or modify/cancel an order (within 24 hours of purchase).
  • Get help with payment issues or applying discounts.
  • Learn about our free shipping on orders over $55 policy.

2. Returns & Refunds

  • Initiate a return within 30 days (USA) or 14 days (EU) for eligible items.
  • Process exchanges or refunds for defective or incorrect items.
  • Understand our Returns & Refunds Policy for full details.

3. Jewelry Care & Repairs

  • Receive guidance on caring for your Modian Luxury jewelry to keep it sparkling.
  • Request warranty claims (1-year warranty on manufacturing defects) or repair services.
  • Contact us with photos and your order number for defect or damage claims.

4. Customization & Sizing

  • Explore options for personalized or bespoke jewelry designs.
  • Use our Ring Sizing Guide or get assistance finding the perfect fit.

5. General Inquiries

  • Learn about gemstone authenticity, metal types, or product specifications.
  • Request gift packaging or personalized gift messages for your order.

Frequently Asked Questions

Visit our FAQs page for answers to common questions about ordering, shipping, returns, and jewelry care. If you don’t find what you need, reach out to us directly!

Feedback

We value your feedback to help us improve. Share your experience or suggestions by emailing support@modianluxury.com. Let us know how we can make your Modian Luxury experience even better!

Thank you for choosing Modian Luxury. We’re here to ensure your jewelry journey is as brilliant as our pieces!

Last updated: September 9, 2025